GUEST INFORMATION
Everything you need to know
Essential information to help you prepare for a comfortable and enjoyable stay at Stellar Luxury Villas
01 / GUEST INFORMATION
Booking Terms & Cancellation Policy
- All rates are quoted per villa, per night.
- A 40% non refundable deposit is required to confirm a reservation.
- The remaining 60% must be paid upon arrival.
- Cancellations made 7 days or less before arrival will be charged 100% of the total reservation amount.
- In case of no show or early departure, 100% of the total reservation amount will be charged.
- The initial 40% deposit is non refundable in all cancellation cases.
- Bank charges and transaction fees are non refundable.
- Climate Tax: €15 per night
- Check in: From 15:00.
- Check out: Until 11:00.
- Alternative arrival or departure arrangements may be possible upon request and subject to availability.
- Accepted payment methods will depend on the payment facilities activated for the website.
02 / GUEST INFORMATION
Payment Methods
ONLINE CREDIT / DEBIT CARD
The service supports payments with debit, credit and prepaid cards:
- Visa, Visa Electron
- MasterCard
- Maestro
- Diners
- Discover
- Prepaid
03 / GUEST INFORMATION
General Rules
- Guests are requested to inform us of their expected arrival time at least three days before arrival.
- Check in is available from 15:00 and check out is until 11:00. Alternative arrangements are subject to prior agreement and availability.
- Guests may be required to provide valid identification details in accordance with applicable Greek regulations. Personal information must be submitted through an appropriate secure process.
- The agreed reservation price cannot be renegotiated after confirmation. Threatening or abusive behaviour, including attempts to obtain discounts through threats of negative reviews, will not be tolerated. The management reserves the right to refuse future reservations where permitted by applicable law.
04 / GUEST INFORMATION
House Rules
Guests are kindly requested to take good care of the villa and keep it clean and in good condition throughout their stay.
- The villa must be securely locked whenever guests are away. Windows should not be left open, as strong winds may cause damage.
- Beach equipment, including inflatable mattresses, snorkelling masks and flippers, should not be brought inside the villa. Guests are requested to remove sand using the outdoor shower before entering.
- Guests are kindly requested to use the available mosquito protection devices and avoid killing insects against the walls.
- Complimentary cleaning is provided twice a week, at a time agreed upon with the guests.
- All furniture, appliances and equipment must be used with care.
- Guests using rented bicycles are responsible for taking appropriate safety precautions. Liability is governed by applicable law.
- Guests are responsible for damage they cause to the property or its equipment.
- Pool towels must be used on the sun loungers.
- The outdoor BBQ must not be used during strong winds due to fire safety risks.
- Lights and electrical appliances should be switched off when not in use.
- Guests are requested to avoid touching walls with dirty hands and to report any damage immediately.
- Upon arrival, guests are encouraged to inspect the villa and report any existing damage or issues.
- Smoking is strictly prohibited inside the villa.
- Parties and events are not permitted without prior approval.
- Pets are allowed only with prior approval from the management.
- Sun loungers should not be placed on the lawn during automatic irrigation. Guests will be informed of the irrigation schedule.
- Guests must treat all staff members with respect. Abusive or inappropriate behaviour will not be tolerated.
- Guests are expected to take reasonable precautions for their personal safety throughout their stay. The property’s liability is governed by applicable law.
- Outdoor security cameras are installed exclusively for the safety and protection of guests. Cameras operate only in legally permitted areas, in accordance with applicable data protection legislation.
- In cases of serious violations of the house rules, management reserves the right to take appropriate action in accordance with applicable law.
05 / GUEST INFORMATION
Swimming Pool Regulations
Guests must respect the privacy of neighbouring properties and observe the applicable quiet hours.
- The swimming pool and its surrounding area are reserved exclusively for registered guests of the villa.
- The swimming pool must be used responsibly and in accordance with all safety instructions.
- Children must be under the constant and direct supervision of their parents or responsible adult guardians whenever they are in or around the swimming pool.
- Diving and dangerous jumping into the swimming pool are strictly prohibited.
- Guests must follow all swimming pool safety instructions.
- All guests must shower before entering the swimming pool.
- Guests with open wounds or contagious skin conditions should avoid using the swimming pool.
- Pets are not permitted in the swimming pool.
- Entering the swimming pool with sunscreen residue on the body is strictly prohibited. Guests must shower thoroughly before swimming.
- The swimming pool hydromassage system must be switched off when not in use.
- Management reserves the right to restrict pool access in cases of serious violations of the safety rules, in accordance with applicable law.
Each private swimming pool measures approximately 31 m², has a depth from 1.20 to 1.65 metres, an overflow system and integrated hydromassage. Each villa also has a separate heated outdoor Jacuzzi for up to five people.
06 / GUEST INFORMATION
Additional Information
- Both villas are protected 24/7 by a professional security company free of charge.
For private security per hour please contact with us (extra charge) - A taxi can be arranged to collect you from the airport the date of your arrival. The taxi driver will wait you in the airport with a sign of your name. (extra charge)
- We provide massage therapist, yoga lessons, chef, aisthetic, babysitting, car rental, bicycle rental, with extra cost
- Cleaning services and internet connection are free of charge.
Complimentary housekeeping twice a week, with the day and time arranged in advance to suit your preferences. Complimentary cleaning and maintenance of the private pool and Jacuzzi two to three times per week
Emergency numbers are:
- 100 – Police
- 166 – Ambulance Service
- 199 – Fire Department
- 112 – General Emergency (free to call)
07 / GUEST INFORMATION
Transaction Security
ONLINE CREDIT / DEBIT CARD
All payments made using the card are processed through the electronic payment platform of "Nexi XPay" of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
ENCRYPTION
From the very beginning until the completion of your on-line session, all your personal information is encrypted under the 256-bit (Secure Sockets Layer - SSL) encryption protocol. Every time you send information towards the system, your browser first encrypts the information using the 256 bits key and then sends the information to the system. The system decodes the information using the same key (which is predetermined at the start of your connection to the service) and then goes on to process the information. The system sends you information using the same encryption procedure.
08 / GUEST INFORMATION
Privacy Policy
We respect your privacy and we are committed to complying with this Privacy Policy, which describes how collects and uses the personal data you provide to us. By using our services, you are consenting to the Data collection and use practices described in this Privacy Policy, as modified from time to time by us.
INFORMATION WE COLLECT AND HOW WE USE IT
We do not collect and process data except when voluntarily provided by you. Each visitor can navigate in our website without giving any personal information.
You will need personal data (first name, last name, email, phone number, address, zip code, city, country) when you proceed with your booking or when you fill the website contact form.
We use your personal information to:
- To provide customer service related to your interactions with us
- Help you make a reservation
- Responding to your inquiries and other communications
How we collect personal data?
CONTACT INFORMATION
- Directly from you when you communicate with us via email
- Filling our Contact & Request Forms: In order to make a reservation and to ensure that we can communicate with you, you will be asked to fill in your personal information such as first name, last name, email, phone number, which we will not transmit them in anyone third.
ONLINE BOOKING SYSTEM
When you make a reservation, you will be asked to complete online booking form providing: your first name, last name, business or private email, phone number, address, zip code, city, country and reservation preferences. These information are essential to book and complete your reservation (including the sending of a confirmation email of the booking to you). These details will be stored on a secure server and encrypted and may be used by us to facilitate and personalise future transactions and bookings with you.
ONLINE CREDIT CARD
All payments made using the card are processed through the electronic payment platform of "Nexi XPay" of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
IP ADDRESSES
The IP address through which the PC has access to the Internet and then to the website is used solely for gathering statistics.
ANONYMOUS DATA / "COOKIE" TECHNOLOGY
To make this site work properly, we sometimes place small data files called cookies on your device. Cookies are a standard method of registering user preferences when people use websites, to ensure a better and more personalized experience. These preferences are stored in a file on your computer's hard disk drive. For example, a cookie would contain your preferred country of residence so we do not have to ask you this question each time you visit.
Our website uses both persistent and session cookies. Persistent cookies are cookies that stay on your computer permanently until you "manually" delete them. Session cookies delete themselves automatically when you leave a website and go to another one or shut down your browser.
We also use analytical cookies. These allow us to recognize and count the number of visitors and to see how visitors move around the site when they are using it. This helps us improve the way our website works, for example by making sure users find what they need easily.
The visitor / user of this website may adjust his schedule for navigation and web browsing (web browser) so that either warns him to use "cookies" on certain services or to refuse to accept the use of "cookies "in any case. If the visitor / user of the services and pages do not wish to use "cookies" to identify himself may have limited access to some of the services, uses or functions provided by this website.
You can control and/or delete cookies as you wish - for details, see aboutcookies.org
EXTERNAL LINKS TO OTHER SITES
Our website includes external links to other websites, which are not controlled by us but by third parties (natural or legal persons). Under no circumstances is our website responsible for the privacy policy that these websites follow. We encourage you to review and understand their privacy practices before providing them with personal information.
PROTECTION OF PERSONAL DATA
Our website is hosted on one of Europe's most famous and secure data center, it is in a dedicated environment that means it does not share the same resources with malicious and fraud websites.
Although we take all reasonable steps to protect your personal data, we can not guarantee the security of personal data disclosed over the Internet. You accept the inherent consequences for the security of transactions executed over the internet and we are not responsible for any breach of security unless we act in negligence and only to the extent specified in these terms and conditions of use of the website.
ENCRYPTION
From the very beginning until the completion of your on-line session, all your personal information is encrypted under the 256-bit (Secure Sockets Layer - SSL) encryption protocol. Every time you send information towards the system, your browser first encrypts the information using the 256 bits key and then sends the information to the system. The system decodes the information using the same key (which is predetermined at the start of your connection to the service) and then goes on to process the information. The system sends you information using the same encryption procedure.
CHILDREN & PERSONAL DATA
To respect the privacy of children and to comply with the laws designed to protect children, children under the age of 16 should not provide any Data. We will not knowingly collect, use, or disclose Data from a minor under the age of 16, without obtaining prior consent from a person with parental responsibility (parent, guardian). We ask that parents supervise their children while online.
DISCLOSING YOUR INFORMATION
We treat all personal information as confidential and we will never sell, rent, share or otherwise distribute or make available your data to third parties (natural-legal entities) with the exception of the relevant provisions of the law that concern forwarding information to the relevant authorities.
RETENTION OF YOUR PERSONAL INFORMATION
There is no specific timeout in which data is 'mature' or ceases to exist, and can be only manually deleted.
RIGHT TO ACCESS DATA
You have the right to access and update your Data or to require their deletion.
If you want to access, change or even delete your details, please contact us at the emails listed below and we will take immediate action.
CONTACT
If you have any questions about Privacy Policy or wish to exercise any of your, please contact us at the addresses show on our website.
Contact Person: Vaggelis Tzivras
Tel: 0030 6959061570
Email.1:
Email.1:
CHANGES OF PRIVACY POLICY
We reserve the right to modify our Privacy Policy at any time and in any manner. When we post changes to this Privacy Policy, we will update the “last updated” date at the top of this Privacy Policy and we encourage you to regularly check this Privacy Policy for changes.
